Privacy Policy

Introduction

Speak to Genie ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone assistant service.

Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our services:

• Account Information: Name, email address, phone number, company information
• Call Data: Phone call recordings, transcripts, caller information, call duration and metadata
• Appointment Data: Customer names, contact information, service requests, appointment schedules
• Usage Information: How you interact with our service, features used, configuration settings
• Technical Data: IP address, browser type, device information, cookies and similar technologies

How We Use Your Information

We use the collected information for:

• Providing and maintaining our AI phone assistant service
• Improving and personalizing your experience
• Sending service-related notifications and updates
• Analyzing usage patterns and improving our AI models
• Detecting, preventing, and addressing security issues

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services
• OpenAI: For AI processing and voice recognition (subject to their privacy policy)
• Twilio: For phone call processing and SMS services
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

Your Rights

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Export: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

Call Recording and Transcription

Our service records and transcripts phone calls for quality assurance, training AI models, and providing you with call history. Call recordings are stored securely and retained according to our data retention policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: